Support

Support is available to all users of the NES One service via telephone or e-mail:

Existing Dwellings - 01455 883 257
Existingdwellings-support@elmhurstenergy.co.uk

On-Construction - 01455 883 236
Onconstruction-support@elmhurstenergy.co.uk

Non Domestic & DEC - 01455 883 231
Nondomestic-support@elmhurstenergy.co.uk

To request a certificate with an issue is removed from the central register, please complete these details to let us know

If you phone the Technical Support Team we can often resolve your query immediately. Where queries are submitted by e-mail, or if further research is required, we will aim to provide you with a response within 48 hours. Should it take longer than anticipated to resolve your query we will provide you with regular updates along with an estimate of the anticipated timescale for the resolution of your query.

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